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Privacy Policy

Published:
Updated:

Privacy Policy

Effective Date: Jan 1, 2026
Company Name: Fire Service Training, LLC (dba CPR Pensacola)

1. Introduction

Fire Service Training, LLC (doing business as CPR Pensacola) (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for CPR classes, communicate with us, or use our services.

This policy applies to all services offered, including American Heart Association (AHA) CPR, BLS, ACLS, PALS, First Aid, and other certification courses.

By using our website or registering for services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

When you register for a course or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth (if required for certification)

  • Employer information (if applicable)

  • Payment information (processed through secure third-party processors)

B. Certification Information

For AHA certification purposes, we may collect:

  • Course completion data

  • Instructor verification details

  • Certification issuance records

C. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Register you for CPR/AHA courses

  • Process payments

  • Issue AHA eCards and certifications

  • Send appointment confirmations and reminders

  • Communicate important class updates

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory requirements

We do not sell your personal information.

4. SMS / Text Messaging Policy

By providing your mobile phone number, you consent to receive text messages from Fire Service Training, LLC (dba CPR Pensacola) for purposes including:

  • Class confirmations

  • Appointment reminders

  • Course updates

  • Customer service communications

  • Occasional promotional messages (if opted in)

Message Frequency

Message frequency may vary depending on your registration and communication preferences.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out

You may opt out of receiving text messages at any time by replying:

STOP – to unsubscribe
HELP – for assistance

You may also contact us directly at:

Email: info@cprpensacola.com
Phone: 850-332-6982

We do not share mobile opt-in data or consent with third parties for marketing purposes.

5. Sharing of Information

We may share your information with:

  • The American Heart Association (AHA) for certification processing

  • Secure payment processors

  • Scheduling, CRM, SMS, or email service providers

  • Government or legal authorities when required by law

All third-party providers are required to maintain confidentiality and appropriate security safeguards.

We do not sell, rent, or trade your personal information.

6. Florida-Specific Privacy Rights

In accordance with applicable Florida laws, including the Florida Information Protection Act (FIPA):

  • We implement reasonable security measures to protect personal information.

  • In the event of a data breach involving personal information, affected individuals will be notified as required by Florida law.

  • Florida residents may request access to or correction of their personal information, subject to verification of identity and legal recordkeeping requirements.

To make a privacy-related request, contact us at:

Email: info@cprpensacola.com
Phone: 850-332-6982

7. Payment Security

We use secure third-party payment processors (such as Stripe, Square, PayPal, or similar providers). We do not store full credit card numbers on our servers. Payment data is encrypted and processed securely.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Remember user preferences

You may disable cookies through your browser settings; however, certain website features may not function properly.

9. Data Retention

We retain personal and certification records as required by:

  • American Heart Association guidelines

  • Florida and federal laws

  • Tax and business recordkeeping requirements

When information is no longer required, it is securely deleted or destroyed.

10. Data Security

We implement reasonable technical and organizational safeguards to protect your information, including:

  • SSL encryption

  • Secure hosting

  • Restricted access to personal information

  • Password-protected systems

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to children under the age of 13 without parental or guardian consent. If we become aware that we have collected personal information from a child without appropriate consent, we will delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy, please contact:

Fire Service Training, LLC (dba CPR Pensacola)
7004 Pine Forest Rd, Suite H
Pensacola, FL 32526
Phone: 850-332-6982
Email: info@cprpensacola.com