Refund Policy

Cancellations: For cancellations received at least 48 hours prior to class: Full credit or refund of the class fee will be issued.

Substitutions: You may substitute another individual for the enrolled person, if notice is given at least 24 hours prior to class.

Changing Classes: Due to the strict instructor to student ratios required for most classes, any requests to switch from one class to another may prevent another student from attending the class if the request is made too close to the class time. As such, requesting to change from one class to another, within 48 hours of the start of the class, will incur a $25 class change fee. For class changes requested more than 48 hours prior to the start of class, the class change fee will be waived for the first class change request. After one class change fee waiver has been granted, any additional class change requests or substitutions will incur the fee. Only one waiver per person per slot will be granted. Once you have changed classes, you forfeit the right to cancel your spot 2 days in advance to obtain a refund.

No Shows: If a customer fails to show up for a class, and fails to call before class, the class fee has been forfeit. Calling 5 minutes before class is rude. You had to know before then that you wouldn't make it. Anybody who has no-showed status for a class may request a slot in a future class, however class change and substitution fees will apply. Full refunds will not be provided for any no-shows. You are making a commitment to attend a class, and are likely taking up a spot that somebody else needs. In the rare case that you have been admitted to the hospital, and were not discharged until after class, please be prepared to provide supporting documentation that this was the case, if you wish for us to consider waiving your change fees.

Late: Please plan ahead. There is traffic in the Richmond area. You may not be familiar with where the class is being held. You may have to drive a long ways. The weather may be bad. We try very hard to start on time, and are committed to doing so for the benefit of those who make it on time. We reserve the right to remove you from class if you arrive late. All material is critical to your passing of the certification exams. There are links and maps to all of your training locations, along with phone numbers of the locations on our website. Please get directions in advance, in whatever method that works for you. It is highly recommended that you know where you are going BEFORE you leave for class.

Languages offered: Unless otherwise indicated, all classes will be conducted in English. We highly recommend that you contact us before requesting a foreign language book or exam, so that we may have a better chance at giving you an accurate quote. There will be no refunds if you thought that your command and understanding of the language being spoken that day is NOT sufficient to understand the information. While we will make an effort to ensure understanding of the key concepts, it is not fair to the rest of the class if we have to spend excessive amounts of time for one or two students who are struggling with the language. We may be able to offer private instruction for the language you are interested in, so please feel free to inquire. Bottom line: Ask first.

Pricing changes and policies: We reserve the right to change prices and policies. However, once you have paid for a class, you're locked in at that rate. That's only fair.

Payment: All prices are stated and payments made in US Dollars. If you are paying in a different currency, be aware that your bank may charge a different exchange rate than the current market rate, and may assess fees. We are not responsible for any of these fees, or the rates they are charging.

Returned payments: A $25.00 fee will be charged for any returned checks or creditcard chargebacks. If we have to get an attorney or other collection service involved, it is going to cost more. Think about it.