Terms and Conditions
AHA Disclaimer
"The American Heart Association strongly promotes knowledge and proficiency in all AHA courses and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the AHA. Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the AHA."
COVENTRY EMERGENCY SQUAD, INC.
CPR & FIRST AID TRAINING PROGRAM
TERMS AND CONDITIONS
Effective Date: January 6, 2025
Organization: Coventry Emergency Squad, Inc.
Training Department Contact: Training@coventryems.org
1. GENERAL TERMS AND CONDITIONS
By registering for, purchasing, or attending a training program offered by Coventry Emergency Squad, Inc. (hereinafter referred to as "Coventry EMS"), participants acknowledge and agree to abide by the following Terms and Conditions.
These Terms and Conditions apply to all CPR, AED, First Aid, Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS), and other educational programs offered by Coventry EMS, where applicable.
Coventry EMS reserves the right to establish, modify, and enforce reasonable policies governing registration, payment, attendance, certification, and participant conduct.
All training programs are conducted in accordance with the applicable requirements of the certifying organization, including the American Heart Association (AHA), when applicable.
2. COURSE REGISTRATION
2.1. Participants must complete the required registration process before attending a scheduled training program.
2.2. Registration is considered confirmed once all required information has been submitted and payment arrangements have been accepted by Coventry EMS.
2.3. Registration for a course on the same day it is scheduled to begin requires prior approval from the Training Coordinator or an authorized Administrator.
2.4. Coventry EMS reserves the right to deny registration when:
The course has reached maximum enrollment.
The participant does not meet course prerequisites.
Required registration information is incomplete.
The participant has an outstanding financial obligation to Coventry EMS.
The participant has previously violated training program policies.
2.5. Participants are responsible for ensuring that all registration information, including their legal name, email address, and contact information, is accurate.
2.6. Coventry EMS is not responsible for delays in certification or course communications resulting from incorrect information provided during registration.
3. COURSE FEES AND PAYMENT REQUIREMENTS
3.1. Course fees are established by Coventry EMS and may vary depending on the course type, required materials, certification requirements, and other applicable expenses.
3.2. Unless otherwise specified, payment is expected at the time of registration.
3.3. Participants who have been approved to register without immediate payment are provided a seven (7) calendar-day grace period to submit payment.
3.4. If payment has not been received by the eighth (8th) calendar day, a late fee equal to twenty percent (20%) of the outstanding course balance will be assessed.
3.5. If the outstanding balance remains unpaid after the fifteenth (15th) calendar day, an additional twenty percent (20%) late fee will be assessed.
3.6. Late fees are calculated based on the original outstanding course balance and are added to the participant's financial obligation.
3.7. Failure to submit payment may result in:
Suspension of future course registration privileges.
Withholding of certification processing or distribution, to the extent permitted by the applicable certifying organization.
Loss of applicable discounts, credits, or promotional adjustments.
Additional administrative collection efforts.
3.8. Coventry EMS reserves the right to require full payment before permitting a participant to attend future training programs.
3.9. Any payment arrangements must be approved by the Training Coordinator or an authorized Administrator.
4. COURSE CANCELLATIONS AND MODIFICATIONS BY COVENTRY EMS
4.1. Coventry EMS reserves the right to cancel, postpone, relocate, or modify a scheduled training program when circumstances make the original course arrangements impractical or unsafe.
Such circumstances may include, but are not limited to:
Insufficient course enrollment.
Severe weather or hazardous travel conditions.
Natural disasters or other acts of God.
Instructor illness or unavailability.
Training facility unavailability.
Equipment or instructional material shortages.
Public health emergencies.
Operational emergencies affecting Coventry EMS.
Circumstances beyond the reasonable control of Coventry EMS.
4.2. When a course is canceled or modified, Coventry EMS will make reasonable efforts to notify registered participants as soon as practicable and, when circumstances permit, within twenty-four (24) hours of the cancellation or modification decision.
4.3. Notifications may be provided by email, telephone, text message, or another communication method available through the registration system.
4.4. When Coventry EMS cancels a training program, affected participants will be offered the opportunity to transfer their registration to another available course within thirty (30) calendar days.
4.5. If the replacement course has a higher registration fee, the participant is responsible for paying the difference.
4.6. If the replacement course has a lower registration fee, the participant may request a refund of the difference.
4.7. If no suitable replacement course is available within thirty (30) calendar days, the participant may request a refund of the amount paid for the canceled course.
4.8. Refund requests must be submitted in writing to Training@coventryems.org.
4.9. Coventry EMS is not responsible for incidental expenses incurred by participants, including transportation, lodging, lost wages, childcare, or other costs associated with attending a scheduled training program.
5. PARTICIPANT CANCELLATIONS AND RESCHEDULING
5.1. Participants who are unable to attend a scheduled training program must notify Coventry EMS as soon as possible.
5.2. Cancellation and rescheduling requests must be submitted to Training@coventryems.org.
5.3. Participants requesting a transfer to another course may be accommodated based on available enrollment and instructor availability.
5.4. Course registration fees are generally nonrefundable unless otherwise stated in the specific course description or approved by Coventry EMS.
5.5. Coventry EMS may authorize a course transfer or refund when extenuating circumstances exist, including:
Documented medical emergencies.
Family emergencies.
Military obligations.
Other circumstances approved by the Training Coordinator or an authorized Administrator.
5.6. Failure to attend a scheduled course without providing notice may result in forfeiture of the registration fee.
5.7. Participants who arrive after the required instructional period has begun may be denied entry when their late arrival would prevent completion of mandatory course requirements.
5.8. Participants denied entry due to late arrival are not automatically entitled to a refund.
6. ATTENDANCE AND PARTICIPATION REQUIREMENTS
6.1. Participants are expected to arrive on time and remain present for all required instructional components.
6.2. Participants must complete all required classroom instruction, practical skills, examinations, and evaluations established by the applicable certifying organization.
6.3. Attendance alone does not guarantee successful course completion or certification.
6.4. Participants must demonstrate satisfactory performance in all required course components.
6.5. Coventry EMS instructors have the authority to determine whether a participant has successfully completed the required course objectives, consistent with the applicable certifying organization's standards.
6.6. Participants must follow all reasonable instructions provided by course instructors and training personnel.
6.7. Participants who fail to complete required instructional components may be required to attend additional training or register for another course.
7. CERTIFICATION AND COURSE COMPLETION
7.1. Certification is awarded only after successful completion of all applicable course requirements.
7.2. Coventry EMS does not guarantee that every registered participant will receive certification.
7.3. Participants must successfully complete all required written examinations, practical skills evaluations, and other assessments established by the certifying organization.
7.4. Certification cards or electronic credentials will be issued according to the procedures and requirements of the applicable certifying organization.
7.5. Participants are responsible for providing accurate information necessary for certification processing.
7.6. Coventry EMS is not responsible for certification delays caused by incorrect participant information, certifying organization system outages, or other circumstances outside its reasonable control.
7.7. Certification may be withheld pending resolution of outstanding financial obligations only when permitted by the applicable certifying organization's policies.
7.8. Coventry EMS reserves the right to investigate and report suspected fraudulent participation, falsified records, or other violations of certification requirements.
8. COURSE MATERIALS AND EQUIPMENT
8.1. Participants are responsible for obtaining any required course materials identified during registration.
8.2. When course materials are included in the registration fee, Coventry EMS will provide those materials according to the applicable course requirements.
8.3. Participants must use training equipment appropriately and follow all instructor safety directions.
8.4. Intentional misuse or damage to training equipment may result in removal from the course.
8.5. Participants may be held financially responsible for intentional damage to Coventry EMS property, subject to applicable law.
8.6. Course materials, instructional presentations, examinations, and other copyrighted content may not be reproduced, distributed, or used for unauthorized purposes.
9. PARTICIPANT CONDUCT
9.1. Coventry EMS is committed to maintaining a safe, respectful, and professional educational environment.
9.2. Participants are expected to conduct themselves appropriately and treat instructors, staff, volunteers, and fellow participants with respect.
9.3. The following behaviors are prohibited:
Harassment, discrimination, or threatening behavior.
Disruptive or abusive conduct.
Cheating or academic dishonesty.
Unauthorized recording of examinations or protected instructional materials.
Intentional misuse of training equipment.
Participation while impaired by alcohol or drugs.
Failure to comply with reasonable safety instructions.
9.4. Coventry EMS reserves the right to remove participants whose behavior compromises the safety, integrity, or effectiveness of the training program.
9.5. Removal for misconduct may result in forfeiture of course fees.
10. PHYSICAL PARTICIPATION AND SAFETY
10.1. CPR and First Aid training may involve physical activities, including kneeling, bending, lifting, performing chest compressions, and participating in simulated emergency scenarios.
10.2. Participants are responsible for notifying their instructor of any physical limitation that may affect their ability to participate safely.
10.3. Coventry EMS will consider reasonable accommodations consistent with applicable law and certification requirements.
10.4. Participants must follow all established safety procedures during practical skills training.
10.5. Any injury or safety concern occurring during training must be reported immediately to the instructor.
10.6. Coventry EMS reserves the right to suspend a training activity when an unsafe condition exists.
11. PHOTOGRAPHY, VIDEO, AND MEDIA RELEASE
11.1. Coventry EMS may photograph or record portions of its training programs for educational, promotional, informational, or organizational purposes.
11.2. Coventry EMS may request permission to use a participant's:
Name.
Photograph or likeness.
Voice.
Recorded statements.
Participation in training activities.
11.3. Such materials may be used in:
Organizational publications.
Social media.
Websites.
Training advertisements.
Community education materials.
Other lawful promotional or informational activities.
11.4. The use of an identifiable participant's image, voice, name, or statements for promotional purposes requires the participant's authorization.
11.5. Participants may decline promotional photography or recording without affecting their eligibility to attend training.
11.6. When required, a separate photography and media release form will be provided for participant acknowledgment and signature.
11.7. Parents or legal guardians must provide authorization for promotional use of images or recordings of minors.
12. TRAINING VOUCHERS AND GIFT CERTIFICATES
12.1. Coventry EMS may issue training vouchers, promotional certificates, or gift certificates for eligible training programs.
12.2. Vouchers must be redeemed according to the instructions provided at the time of issuance.
12.3. Vouchers are valid only for the training programs or services specifically identified on the voucher.
12.4. Unless otherwise stated, vouchers are intended for single use.
12.5. Vouchers have no cash value and may not be redeemed for cash, except where required by applicable law.
12.6. Promotional vouchers are nontransferable unless Coventry EMS provides written authorization.
12.7. Purchased gift certificates and promotional vouchers are subject to different legal requirements. Any expiration date, fee, refund limitation, or transfer restriction must comply with applicable New York State and federal law.
12.8. Coventry EMS is not responsible for lost, stolen, or damaged promotional vouchers.
12.9. Coventry EMS may verify voucher authenticity before accepting it for registration.
12.10. Fraudulent, altered, duplicated, or unauthorized vouchers will not be accepted.
12.11. If a participant cancels a course purchased with a voucher, the voucher remains subject to the applicable cancellation and rescheduling policies.
12.12. Coventry EMS reserves the right to modify its promotional voucher program, provided that previously issued vouchers and purchased gift certificates remain subject to applicable legal protections and their valid original terms.
13. GROUP AND ORGANIZATIONAL TRAINING
13.1. Coventry EMS may provide private or group training programs for businesses, schools, community organizations, public safety agencies, and other groups.
13.2. Group training arrangements may be subject to separate written agreements specifying:
Course type and certification requirements.
Number of participants.
Training location.
Instructor availability.
Course fees.
Payment deadlines.
Cancellation requirements.
Required training equipment and materials.
13.3. Organizations requesting private training are responsible for providing accurate participant counts and ensuring that the training location is appropriate for the requested course.
13.4. Additional charges may apply when participant counts, locations, schedules, or instructional requirements change after the original agreement.
13.5. Group training agreements may establish different payment and cancellation requirements when approved in writing by Coventry EMS.
14. REFUNDS AND FINANCIAL ADJUSTMENTS
14.1. Refund requests must be submitted in writing to Training@coventryems.org.
14.2. Refund eligibility will be determined according to these Terms and Conditions, the specific course agreement, and applicable law.
14.3. Refunds approved by Coventry EMS will generally be issued through the original payment method when practical.
14.4. Refunds may be reduced by nonrecoverable costs for materials or services already provided when such deductions were properly disclosed and are permitted by law.
14.5. Coventry EMS reserves the right to correct billing errors, duplicate payments, and other financial discrepancies.
14.6. Nothing in these Terms and Conditions limits refund rights established by applicable law.
15. EMERGENCY COURSE INTERRUPTIONS
15.1. Coventry EMS is an emergency medical services organization, and operational emergencies may occasionally affect instructor availability, training facilities, or scheduled educational activities.
15.2. In the event of an operational emergency, Coventry EMS may temporarily suspend, reschedule, or cancel a training session.
15.3. Coventry EMS will make reasonable efforts to minimize disruptions and provide alternative arrangements.
15.4. When a course cannot be completed because of an interruption initiated by Coventry EMS, participants will be offered an appropriate opportunity to complete the remaining requirements or receive a refund consistent with applicable law and the services already provided.
16. PRIVACY AND PERSONAL INFORMATION
16.1. Coventry EMS collects participant information necessary for course registration, payment processing, communication, recordkeeping, and certification.
16.2. Participant information may be shared with the applicable certifying organization when necessary to issue certifications or verify training completion.
16.3. Coventry EMS will take reasonable measures to protect participant information against unauthorized access or disclosure.
16.4. Participant information will not be sold for commercial marketing purposes.
16.5. Training records may be retained according to applicable certification requirements, organizational policies, and legal recordkeeping obligations.
17. LIMITATION OF LIABILITY
17.1. Coventry EMS will exercise reasonable care in providing training programs and maintaining a safe educational environment.
17.2. Coventry EMS is not responsible for losses arising from circumstances beyond its reasonable control, except where liability cannot legally be excluded.
17.3. Participants are expected to comply with instructor directions and established safety procedures.
17.4. Nothing in these Terms and Conditions releases Coventry EMS from liability that cannot lawfully be waived, including liability for conduct for which a waiver is prohibited under applicable law.
18. POLICY MODIFICATIONS
18.1. Coventry EMS reserves the right to revise these Terms and Conditions as necessary to reflect operational changes, certification requirements, or applicable laws and regulations.
18.2. Revised Terms and Conditions will become effective on the date identified in the updated policy.
18.3. Material changes affecting existing paid registrations will be communicated to affected participants when applicable.
18.4. Changes will not retroactively eliminate rights already established under applicable law or an existing binding agreement.
19. CONTACT INFORMATION
Questions concerning course registration, payments, cancellations, refunds, certifications, or these Terms and Conditions should be directed to:
Coventry Emergency Squad, Inc.
Training Department
Email: Training@coventryems.org
Participants are encouraged to contact the Training Department before their scheduled course if clarification or assistance is needed.
20. ACKNOWLEDGMENT AND ACCEPTANCE
By completing registration for a Coventry Emergency Squad, Inc. training program, the participant acknowledges that:
They have been provided access to these Terms and Conditions.
They have read and understand the applicable registration, payment, cancellation, and attendance policies.
They understand that course attendance does not guarantee certification.
They agree to comply with applicable course requirements and instructor directions.
They understand that late payments may result in additional fees.
They understand that failure to attend a scheduled course may result in forfeiture of registration fees.
They understand that certification is subject to successful completion of all required components.
They agree to comply with the policies established by Coventry Emergency Squad, Inc
