Refund Policy
Refunds and Rescheduling Policy for In-Person Classes
Refunds Customers may request a full refund of their class registration fees up until 72 hours before the class begins.
Refund requests made within 72 hours of the class start time will not be honored.
Refunds will be processed back to the original form of payment immediately, however, return of funds depends on the financial institution and may take up to 7-10 business days.
Rescheduling Customers may reschedule their class participation up until 72 hours before the class begins at no additional charge.
A rescheduling fee of $20 will be applied to any changes made within 72 hours of the class beginning up until the No-Show period which begins 15 minutes after class is scheduled to begin.
Class Cancellations We know that you are counting on us to complete your class and will make every attempt to honor our commitment to you. However, we reserve the right to cancel or reschedule any class for any reason. In the event of a cancellation, customers will be entitled to a full refund or the option to reschedule at no additional cost. In the event that a class must be cancelled, we will contact you as soon as we know that it will be cancelled to allow you time to make alternate arrangements.
Late/No-Show Policy We understand that things happen, and you may be late for a class. However, due to requirements and regulations of continuing education time and out of respect for other students, we are limited to allowing only a 15 minute grace period for students to arrive. Any information missed may not be repeated or made available and any information missed during this time will be the responsibility of the student to obtain.
Our No-Show period begins 15 minutes after the scheduled start time of your class. Once the No-Show period begins, the course scheduling fee will be forfeited, and completion of the class will require a new registration. The rescheduling fee only applies to registrations that are changed prior to the scheduled start of class.
No refunds will be offered for customers who fail to attend a class without prior notice. Rescheduling will be at the full cost of the course and the responsibility of the student.
Refunds and Rescheduling Policy for Live Virtual Classes
Refunds Customers may request a full refund of their class registration fees up until 72 hours before the class begins.
Refund requests made within 72 hours of the class start time will not be honored.
Refunds will be processed back to the original form of payment immediately, however, return of funds depends on the financial institution and may take up to 7-10 business days.
Rescheduling Customers may reschedule their class participation up until 72 hours before the class begins at no additional charge.
A rescheduling fee of $20 will be applied to any changes made within 72 hours of the class beginning up until the No-Show period which begins 15 minutes after class is scheduled to begin.
Class Cancellations We know that you are counting on us to complete your class and will make every attempt to honor our commitment to you. However, we reserve the right to cancel or reschedule any class for any reason. In the event of a cancellation, customers will be entitled to a full refund or the option to reschedule at no additional cost. In the event that a class must be cancelled, we will contact you as soon as we know that it will be cancelled to allow you time to make alternate arrangements.
Late/No-Show Policy We understand that things happen, and you may be late for a class. However, due to requirements and regulations of continuing education time and out of respect for other students, we are limited to allowing only a 15 minute grace period for students to arrive. Any information missed may not be repeated or made available and any information missed during this time will be the responsibility of the student to obtain.
Our No-Show period begins 15 minutes after the scheduled start time of your class. Once the No-Show period begins, the course scheduling fee will be forfeited, and completion of the class will require a new registration. The rescheduling fee only applies to registrations that are changed prior to the scheduled start of class.
No refunds will be offered for customers who fail to attend a class without prior notice. Rescheduling will be at the full cost of the course and the responsibility of the student.
Refund Policy for Downloadable Content and Off-Line Virtual Content
Refunds All sales of Downloadable Content or Off-Line Virtual Content are final and non-refundable. Any concerns with product quality, connectivity, or functionality should be directed to our customer service team at info@cpracademy.org.
Refund/Return Policy for physical products purchased from our store
Refunds Refunds are granted for up to 7 days after delivery of your product for any unopened and unused products. If an item is defective, please reach out to us to coordinate return shipping options and obtain a replacement. For all other returns, the refund amount will be issued minus the cost of return shipping and a 15% restocking fee. If you have any concern with a physical product that you have purchased, please direct your concerns to our customer service team prior to submitting a refund request at info@cpracademy.org.
By using our services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. We reserve the right to modify or update these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.
If you have any questions or concerns about these terms or conditions, please contact us for further clarification using our contact form, sending us an email or giving us a call.
Thank you for your understanding and cooperation.
