CPRWCH Training Terms, Conditions & Privacy Policy

TERMS & CONDITIONS

REGISTRATION & PAYMENT
All courses must be paid in full at the time of booking to secure a seat. All sales are final. By registering, you agree to all policies outlined below.

AHA REQUIRED MATERIALS
All students must have the required American Heart Association (AHA) workbook for their course. Workbooks are mandatory and must be brought to class. Students who do not have a workbook may purchase one on-site prior to the start of the course, subject to availability. Failure to obtain the required materials may result in denial of participation and will be considered a no-show.

COURSE REQUIREMENTS
Students must attend the full course, participate, and successfully complete all skills evaluations to receive certification. Certification is not guaranteed.

IDENTIFICATION REQUIREMENT
Valid government-issued identification (driver’s license or legal ID) may be required for verification, especially for instructor-level courses.

CANCELLATION POLICY (INDIVIDUALS)
Cancellations must be made at least 48 hours before the scheduled class. No refunds will be issued. Eligible cancellations may receive a one-time reschedule.

RESCHEDULING POLICY (INDIVIDUALS)
Students may reschedule one time with at least 48 hours notice. Additional reschedules require a new booking and payment.

GROUP BOOKINGS POLICY
Group classes require at least 48 hours notice for changes. Group sessions may be rescheduled once based on availability. No refunds are provided for group bookings.

LATE FEE & SAME-DAY RESCHEDULE POLICY
Late Arrival Fee: Students who arrive late but are still permitted to join the class may be subject to a $25 late fee. Entry is not guaranteed and is at the instructor’s discretion.

Same-Day Reschedule Fee: Requests to reschedule on the same day as the scheduled class will incur a $35 rescheduling fee and are subject to availability. Approval is not guaranteed.

No-Show / Missed Class: Students who do not attend their scheduled class without prior notice will be considered a no-show and will forfeit their payment. A new booking and full payment will be required.

Additional Terms:

Same-day rescheduling is limited to one occurrence per student

Fees must be paid before a new class date is confirmed

These policies apply to all individual bookings

NO-SHOW POLICY
Failure to attend without notice will be considered a no-show. No-shows forfeit all payments and are not eligible for rescheduling.

LATE ARRIVAL POLICY
Students must arrive on time. Late arrivals may be denied entry and considered a no-show.

REFUND POLICY
All payments are non-refundable under any circumstances, including cancellations, no-shows, or failure to meet course requirements.

INSTRUCTOR RENEWAL REQUIREMENT
In order to maintain active instructor status, instructors must teach classes with a minimum of four (4) students per class session. Failure to meet this requirement may result in inactive status or additional monitoring requirements prior to renewal.

GENERAL AGREEMENT
By registering for any course with CPRWCH, you acknowledge and agree to all terms and conditions listed above.

INFORMATION COLLECTION
CPRWCH collects personal information including name, email, phone number, and payment details for the purpose of course registration and communication.

USE OF INFORMATION
Your information is used to:

Process registrations and payments

Communicate course details and updates

Issue certifications

Maintain training records

INFORMATION SHARING
CPRWCH does not sell or share your personal information with third parties, except as required for certification processing or by law.

DATA SECURITY
We take reasonable measures to protect your personal information. However, no system is completely secure.

COMMUNICATION
By registering, you consent to receive emails or messages related to your course, including reminders and updates.

CONSENT
By using our services, you consent to this Privacy Policy.

These policies apply to all individual students, group bookings, and instructor-level participants of CPRWCH.

Terms and Conditions