Refund Policy

Frontline Health LLC does not provide refunds.

However, If you are unable to attend your class for any reason, please call 212-983-5389 or email us shane@frontlinehealth.com in advance so that we can reschedule you for a future class of equal value at no additional cost. You may also transfer your credit to a friend or family member at no additional cost. You will have 1 year from the date of your original class to complete your rescheduled class.

Frontline Health LLC limits the enrollment capacity for each course offering. When a participant registers for a course, training, or other education event, a space is reserved specifically for that individual, and the number of remaining available registrations is reduced. This potentially may result in preventing another participant who needs to register from doing so. Further, additional instructors may be assigned, based on registration volume, in order to comply with national, state, local, and / or governing agency guidelines, rules, and / or policies.

To this end, and in an effort to maintain cost-effective course fees, Frontline Health LLC does not issue refunds to registered participants who have paid and subsequently cancel their registration, no-show, do not attend, arrive late, leave early, or do not successfully complete the course, training or event for which they are registered.

Frontline Health LLC takes great care to conduct every scheduled course. In the unlikely event Frontline Health LLC cancels or is otherwise unable to conduct a course, 100% of the course registration fee, minus the cost of any non-refundable items, will be refunded. Alternatively, paid registrants may be given the option of transferring their registration to an alternate date for the same course type, dependent upon course availability.

Frontline Health LLC reserves the right to cancel and reschedule any classes without possibility of refunds if the cancellation is due to a natural disaster, extreme weather conditions, MTA suspension, building shut downs, or other causes that are not caused by Frontline Health LLC rendering us unable to conduct the class. If such situations do occur, you will be allowed to reschedule your class without an expiration.

For all cancellations, regardless of circumstance(s), the cost of books, shipping, supplies, virtual products, downloads, eBooks, eLearning courses, and purchased equipment are non-refundable.

Credit Card Charge Back / Disputed Charge:

If a charge is placed in dispute by you (or the cardholder if it is not your credit card) because you (or the cardholder) do not recognize/recall this charge, you will be responsible for a processing fee of $25.00 in addition to the original charges.