Refund Policy
Refund policy
1. Purpose
This Refund & Cancellation Policy outlines the terms under which payments are made, refunded, forfeited, or transferred for all courses and services offered by Rescue Ready Indiana.
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2. General Refund Policy
• All course payments are NON-REFUNDABLE.
• By registering for a course, the student agrees to these terms at the time of purchase.
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3. Transfer & Rescheduling Policy
While refunds are not provided, course registrations may be transferred or rescheduled under the following conditions:
Student-Initiated Rescheduling
• A minimum of 72 hours’ notice is required prior to the scheduled course.
Late Cancellation / No-Show
• Failure to provide at least 48 hours’ notice will result in:
o Forfeiture of all course fees, AND
o A rescheduling fee of up to $50 (at instructor discretion)
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4. Online Courses & Consumables (STRICT NO REFUND)
The following items are non-refundable under all circumstances:
• HeartCode course keys (BLS, ACLS, PALS, Heartsaver)
• Any online training modules
• eLearning access codes
• Provider manuals (digital or physical)
• Course materials or consumables
Once issued or accessed, these items cannot be returned, transferred, or refunded.
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5. Instructor Courses
• Instructor course fees are non-refundable
• Rescheduling may be permitted at instructor discretion with appropriate notice
• Failure to attend without proper notice will result in:
o Forfeiture of fees
o Additional rescheduling fees if applicable
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6. Department / Invoice-Based Courses
For agencies or departments being invoiced:
• Payment terms are typically Net 3–45 days
• Certification cards will not be issued until payment is received in full
• If payment is not received within 45 days:
o Financial responsibility may transfer to the individual student
• No refunds will be issued once services are rendered or scheduled
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7. Course Cancellation by Rescue Ready Indiana
If a course is canceled by Rescue Ready Indiana due to:
• Instructor availability
• Low enrollment
• Weather or emergency
• Facility issues
Students will be offered:
• A full transfer to another course date, OR
• A full credit toward a future course
If no reasonable alternative can be provided, a refund may be issued at the discretion of Rescue Ready Indiana.
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8. Failure to Meet Course Requirements
No refunds will be issued if a student:
• Fails to complete required online coursework or pre-course work
• Fails to bring required documentation (e.g., HeartCode certificate)
• Fails to meet course prerequisites
• Is denied participation due to missing requirements
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9. Removal from Course
Students removed from a course due to:
• Disruptive behavior
• Safety violations
• Failure to follow instructor direction
will:
• Not receive certification, AND
• Forfeit all course fees
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10. Medical or Emergency Considerations
In rare cases involving documented emergencies, exceptions may be considered at the sole discretion of Rescue Ready Indiana, but are not guaranteed.
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11. Chargebacks & Payment Disputes
• Any chargeback or payment dispute initiated without contacting us first may result in:
o Immediate suspension of services
o Denial of future enrollment
o Additional administrative or collection fees
• We reserve the right to pursue collection of unpaid balances, including legal remedies where necessary.
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12. Agreement
By registering for any course or service, the student or paying entity acknowledges and agrees to this Refund & Cancellation Policy.