No Refund Policy

Name: AOK Training Center
Address: 1000 N Main St, Fuquay-Varina, NC, 27526, US
Telephone: +18664847265

All course registrations are non-refundable under any circumstances.

Rescheduling Policy

Participants may reschedule one time only at no cost if written notice is provided via email at least 72 hours prior to the scheduled course start time (Eastern Time).
The rescheduled course must be completed within 60 days of the original course date.

Late Rescheduling (Within 72 Hours)

If rescheduling is requested within 72 hours, fees apply: Courses ≥ $250: $250 fee; Courses $125–$249: $125 fee; Courses < $125: $50 fee.

No-Show & Attendance Policy

Participants are considered a No-Show if they fail to attend, arrive more than 10 minutes late, or do not complete required pre-course work. No-Show participants must pay the full course fee to re-register.

Pre-Course Requirements

All required modules must be completed prior to the course start time. Failure results in denial of entry and re-registration fees.

Technology Requirements & Responsibility

Participants must have reliable internet, working devices, and access to required platforms. Technical issues on the participant side do not qualify for refunds or exceptions.

Certification & Card Issuance

Certification cards will not be issued until all required information, attendance, and course requirements are completed. Delays may occur if information is not submitted.

Processing Time & Communication

Requests may take 24–48 business hours. Participants must review communications from AOK Training Center, course administrators (Amanda Kilby, Sidnie Garner), assigned instructors, ENA University, AHA eLearning, American Red Cross eLearning (if applicable), and Kimberly Austin. Failure to do so does not qualify for exceptions.

Time Zone Responsibility

All courses are scheduled in Eastern Time. Participants are responsible for arriving on time.

Force Majeure

AOK Training Center is not responsible for cancellations due to events beyond its control including weather, illness, or technology outages.

Course Communication & Materials

Participants will receive a registration packet with all details and are responsible for reviewing it fully.

I acknowledge that I have read and reviewed the AOK Training Center Privacy Policy, Refund Policy, and Terms and Conditions in full, and I agree to be bound by these policies as written.