Carolina Resuscitation Academy, LLC

Student Terms and Conditions Agreement

Effective Date: June 2026

Location: Indian Trail, North Carolina

Email: info@carolinaresuscitationacademy.com

Phone: 704-280-2212

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ENROLLING IN ANY COURSE OFFERED BY CAROLINA RESUSCITATION ACADEMY, LLC. This Student Terms and Conditions Agreement ("Agreement") is a legally binding contract between Carolina Resuscitation Academy, LLC ("the Academy," "we," "us," or "our") and the individual enrolling in or attending any course offered by the Academy ("Student," "you," or "your"). By enrolling, submitting payment, or attending any course, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set forth herein.

SECTION 1. PARTIES & ACCEPTANCE OF TERMS

1.1 Identification of Parties. This Agreement is entered into between Carolina Resuscitation Academy, LLC, a limited liability company organized and existing under the laws of the State of North Carolina, with its principal place of business in Lake Park, North Carolina ("the Academy"), and the individual identified at the time of enrollment or course registration ("Student").

1.2 Acceptance of Terms. Enrollment in any course, submission of payment, electronic or written completion of a registration form, or physical attendance at any Academy course shall constitute full and unconditional acceptance of this Agreement. If you do not agree to these terms, you must refrain from enrolling in or attending any Academy course.

1.3 Capacity to Contract. By accepting these terms, the Student represents that they have the legal capacity to enter into a binding agreement, or that a parent or legal guardian has done so on the Student's behalf in accordance with Section 2 of this Agreement.

SECTION 2. ENROLLMENT & REGISTRATION

2.1 General Enrollment Requirements. Enrollment in any Academy course requires the Student to complete the applicable registration process, provide accurate and complete personal information, and satisfy all prerequisites applicable to the selected course.

2.2 Age Requirements. Enrollment in Academy courses is subject to the following age restrictions:

(a) Adults aged eighteen (18) years or older may enroll independently and are solely responsible for their compliance with this Agreement.

(b) Minors under the age of eighteen (18) may enroll only with the express written consent and co-signature of a parent or legal guardian. The parent or guardian assumes full legal responsibility for the minor's participation and agrees to all terms of this Agreement on the minor's behalf. A completed and signed Parental Consent Form is required prior to course commencement.

2.3 Course Prerequisites. Certain courses may require prior training, certification, or demonstrated competency as a prerequisite for enrollment. It is the Student's sole responsibility to review and satisfy all prerequisites before registering. The Academy reserves the right to remove from a course any Student who does not meet prerequisite requirements, and such removal shall be treated in accordance with the Refund & Cancellation Policy set forth in Section 4.

2.4 Right to Deny or Revoke Enrollment. The Academy reserves the right, at its sole discretion, to deny, refuse, or revoke enrollment of any Student for any lawful reason, including but not limited to failure to meet eligibility requirements, prior conduct violations, or safety concerns. In the event enrollment is denied prior to course commencement, any tuition paid shall be refunded in full.

SECTION 3. TUITION, FEES & PAYMENT POLICY

3.1 Payment Due at Registration. Full payment of all applicable tuition and course fees is due at the time of registration. A Student's enrollment is not confirmed until payment has been received in full. The Academy reserves the right to cancel or reassign the Student's reserved seat if payment is not received by the registration deadline.

3.2 Acceptable Payment Methods. The Academy accepts payment via the following methods: credit card, debit card, cash, money order, and electronic payment platforms as designated by the Academy from time to time. Personal checks may be accepted at the Academy's discretion. All payments must be made in United States Dollars (USD).

3.3 Non-Transferability of Fees. All tuition and course fees paid to the Academy are non-transferable to another individual unless explicitly authorized in writing by the Academy prior to course commencement. Fees are specific to the course and session for which the Student has registered.

3.4 Returned Payments. Any payment returned or disputed by a financial institution (including chargebacks) may result in the immediate suspension of the Student's enrollment, assessment of a returned payment fee, and referral to collections if not promptly resolved.

SECTION 4. REFUND & CANCELLATION POLICY

4.1 Student-Initiated Cancellation — Full Refund. A Student who cancels their enrollment at least seventy-two (72) hours prior to the scheduled course start time shall be entitled to a full refund of all tuition and fees paid. Refunds will be issued via the original method of payment within a reasonable period following cancellation.

4.2 Student-Initiated Cancellation — Partial Refund. A Student who cancels their enrollment between twenty-four (24) and seventy-two (72) hours prior to the scheduled course start time shall be entitled to a refund of fifty percent (50%) of the total tuition and fees paid. The remaining fifty percent (50%) shall be retained by the Academy to offset administrative and preparation costs.

4.3 Late Cancellation & No-Show — No Refund. No refund shall be issued to a Student who cancels their enrollment less than twenty-four (24) hours prior to the scheduled course start time, or who fails to appear for the course without prior notice ("no-show"). In such circumstances, the full amount of tuition and fees paid shall be forfeited.

4.4 Academy-Initiated Cancellation or Rescheduling. The Academy reserves the right to cancel, reschedule, or modify any course at any time due to insufficient enrollment, instructor unavailability, facility issues, inclement weather, public health concerns, or any other circumstances deemed appropriate by the Academy. In the event of an Academy-initiated cancellation, the Student shall be entitled to, at the Student's election: (a) a full refund of all tuition and fees paid for the affected course; or (b) a full credit toward a future course offering of equal or lesser value. The Academy shall not be liable for any additional costs incurred by the Student as a result of such cancellation, including but not limited to travel or lodging expenses.

4.5 How to Cancel. All cancellation requests must be submitted in writing via email or other written communication to the Academy's designated contact, and must include the Student's full name, course name, and scheduled course date. The date and time of the Academy's receipt of the cancellation request shall govern the applicable refund tier.

SECTION 5. RESCHEDULING POLICY

5.1 One Complimentary Reschedule. Each Student is entitled to one (1) complimentary rescheduling of their enrolled course, provided the request is submitted in writing to the Academy no less than forty-eight (48) hours prior to the scheduled course start time. The rescheduled course must be of the same type and is subject to seat availability.

5.2 Subsequent Rescheduling Requests. Any subsequent rescheduling requests beyond the initial complimentary reschedule, or any reschedule request submitted fewer than forty-eight (48) hours before course commencement, may be subject to an administrative rescheduling fee as determined by the Academy. The Academy reserves the right to deny a rescheduling request if circumstances do not permit.

5.3 Expiration of Credit. Any course credit associated with an approved reschedule must be applied toward a future course within twelve (12) months of the original course date. Credits not used within this period shall expire and are non-refundable.

SECTION 6. COURSE COMPLETION & CERTIFICATION

6.1 Attendance Requirement. Students must attend and actively participate in the entirety of the course for which they are enrolled. Partial attendance does not satisfy course completion requirements. A Student who arrives late or departs early may, at the instructor's discretion, be deemed ineligible for certification without refund.

6.2 Written Examination. Where applicable, Students must achieve a passing score on any written or online examination administered as part of the course. The minimum passing score shall be as required by the relevant governing body or as established by the Academy.

6.3 Skills Demonstration. Students must satisfactorily demonstrate all required psychomotor skills and competencies as observed and evaluated by a certified Academy instructor. Failure to meet the required standard of performance may result in denial of certification.

6.4 Certification Issuance. Certifications are issued by and under the authority of the applicable governing body (including, but not limited to, the American Heart Association). The validity period, scope, and conditions of any certification are determined solely by that governing body and are typically valid for a period of two (2) years from the date of issuance, unless otherwise specified.

6.5 No Guarantee of Certification. The Academy does not guarantee that any Student will receive certification upon completion of a course. Certification is contingent upon the Student's satisfactory demonstration of all required competencies and compliance with all governing body standards. A Student who does not meet competency requirements shall not be entitled to a refund solely on the basis of failure to obtain certification.

SECTION 7. CERTIFICATION CARD ISSUANCE

7.1 Issuance Timeline. Certification cards for Students who have successfully completed all course requirements will be issued within seven (7) to ten (10) business days of the confirmed course completion date, subject to processing timelines of the relevant governing body.

7.2 Accuracy of Student Information. It is the Student's responsibility to provide accurate name and contact information at the time of enrollment. The Academy assumes no liability for errors on certification cards resulting from inaccurate information submitted by the Student.

7.3 Replacement Cards. Requests for replacement or duplicate certification cards due to loss, damage, or error caused by the Student are provided at NO CHARGE. Requests must be submitted in writing to the Academy. Replacement timelines are subject to the processing requirements of the issuing governing body.

SECTION 8. STUDENT CONDUCT

8.1 Expected Conduct. All Students are expected to conduct themselves in a professional, respectful, and courteous manner toward Academy instructors, staff, and fellow Students at all times during any Academy course or activity. Students shall comply with all Academy policies, instructor directions, and applicable laws and regulations.

8.2 Prohibited Conduct. The following conduct is strictly prohibited and may result in immediate dismissal from the course:

(a) Harassment, bullying, intimidation, or threatening behavior directed at any instructor, staff member, or fellow Student;

(b) Verbal or physical abuse or disrespectful language or conduct;

(c) Attendance at or participation in any Academy course while under the influence of alcohol, illegal drugs, or any controlled substance that impairs cognitive or physical function;

(d) Deliberate disruption of course instruction or activities; and

(e) Willful damage to Academy property or equipment.

8.3 Dismissal Without Refund. The Academy reserves the right, at the sole discretion of the presiding instructor or Academy management, to dismiss any Student whose conduct is deemed disruptive, unsafe, or in violation of this Agreement. A Student dismissed for conduct-related reasons shall not be entitled to any refund of tuition or fees paid.

SECTION 9. HEALTH & PHYSICAL REQUIREMENTS

9.1 Physical Nature of Training. The Student acknowledges that certain Academy courses, including but not limited to CPR and Basic Life Support (BLS) courses, require physical participation, including performing chest compressions, rescue breaths, the use of Automated External Defibrillators (AEDs), and other hands-on emergency response skills.

9.2 Disclosure of Medical Conditions. Students are responsible for disclosing to the Academy, prior to course commencement, any medical condition, physical limitation, disability, or other health concern that may affect their ability to safely participate in any course activity. The Academy encourages all Students with known health concerns to consult with a licensed physician prior to enrollment.

9.3 Fitness Representation. By enrolling in an Academy course, the Student represents and warrants that they are physically fit and medically capable of participating in all required course activities, or that they have obtained written clearance from a licensed healthcare provider authorizing such participation. The Student agrees to notify the Academy immediately if their health status changes in a manner relevant to course participation.

9.4 Limitation of Academy Responsibility. The Academy is not responsible for any injury, illness, or adverse health event sustained by a Student during or as a result of participation in a course, except as may result from the Academy's gross negligence or willful misconduct. Students participate in all physical training activities at their own risk, subject to the Waiver of Liability set forth in Section 10.

SECTION 10. WAIVER OF LIABILITY & RELEASE

10.1 General Release. In consideration of being permitted to enroll in and participate in any Academy course, the Student, on behalf of themselves and their heirs, executors, administrators, legal representatives, and assigns, hereby voluntarily and irrevocably releases, waives, discharges, and holds harmless Carolina Resuscitation Academy, LLC, its members, owners, officers, employees, instructors, agents, volunteers, and affiliates (collectively, "Released Parties") from any and all claims, demands, actions, causes of action, damages, losses, costs, expenses, and liabilities of any kind or nature, whether known or unknown, arising out of or in any way related to the Student's enrollment in or participation in any Academy course or related activity.

10.2 Scope of Release. Without limiting the generality of the foregoing, this release includes but is not limited to claims arising from:

(a) Personal injury, bodily harm, disability, or death sustained during the course of participation;

(b) Damage to or loss of personal property;

(d) Any act or omission of the Released Parties that does not constitute gross negligence or willful misconduct.

10.3 Exception. Nothing in this release shall limit or exclude the liability of the Academy for acts of gross negligence or willful misconduct as prohibited by applicable law.

SECTION 11. ASSUMPTION OF RISK

11.1 Voluntary Participation. The Student acknowledges and understands that participation in CPR, first aid, and other emergency response training courses involves inherent physical risks and activities, including but not limited to performing chest compressions, practicing airway management techniques, using training equipment and manikins, and performing other physical tasks associated with emergency life-saving skills.

11.2 Knowing Assumption. The Student voluntarily and knowingly assumes all risks and hazards associated with such participation, whether foreseeable or unforeseeable, and accepts full responsibility for any injury, illness, or other harm that may result from such participation, subject only to the limitations set forth in Section 10.3.

SECTION 12. LIMITATION OF LIABILITY

12.1 Cap on Damages. Notwithstanding any other provision of this Agreement, the total aggregate liability of the Academy and the Released Parties to the Student for any and all claims arising out of or related to this Agreement or any Academy course, regardless of the form or theory of claim, shall not exceed the total amount of tuition and fees actually paid by the Student to the Academy for the specific course giving rise to the claim.

12.2 Exclusion of Consequential Damages. To the fullest extent permitted by applicable law, the Academy shall not be liable for any indirect, incidental, special, consequential, or punitive damages of any nature, including but not limited to lost wages, loss of employment opportunity, or lost professional opportunity, arising out of or related to the Student's participation in or failure to complete any Academy course.

SECTION 13. INTELLECTUAL PROPERTY

13.1 Proprietary Materials. All course materials, curricula, training manuals, visual presentations, handouts, digital content, assessment tools, and any other educational content made available to Students by the Academy are the exclusive proprietary property of Carolina Resuscitation Academy, LLC, or are licensed to the Academy by its authorized licensing partners, including but not limited to the American Heart Association. All rights are reserved.

13.2 Prohibited Uses. Students are granted a limited, non-exclusive, non-transferable license to use course materials solely for personal educational purposes during and in connection with the enrolled course. Students are expressly prohibited from:

(a) Reproducing, copying, scanning, photographing, or otherwise duplicating any course materials without prior written authorization;

(b) Distributing, sharing, posting online, or otherwise disseminating any course materials to third parties; and

(c) Using course materials for any commercial purpose or for the delivery of any training to others without proper licensure and authorization.

13.3 Enforcement. Unauthorized use of Academy course materials may subject the Student to legal action for copyright infringement and other applicable claims.

SECTION 14. PHOTOGRAPHY & MEDIA RELEASE

14.1 Academy Rights. The Academy reserves the right to photograph, record, or produce video content during any course for internal documentation, marketing, promotional, and educational purposes. Such materials may be used across the Academy's website, social media platforms, printed materials, and other media channels.

14.2 Default Consent. By enrolling in and attending any Academy course without submitting a written objection, the Student grants the Academy a non-exclusive, royalty-free, perpetual license to use the Student's likeness, image, and voice in any photographs or recordings captured during the course, without further compensation or notice.

14.3 Right to Opt Out. Students who do not consent to being photographed or recorded must notify the Academy in writing prior to the commencement of the course. Written opt-out requests shall be honored to the extent practicable. Opting out of photography and media release shall not affect the Student's enrollment status or access to any course.

SECTION 15. PRIVACY POLICY

15.1 Collection of Information. The Academy collects personal information from Students, including but not limited to name, date of birth, contact information, and health-related disclosures, solely for the purposes of processing enrollment, administering certification records, and communicating with the Student regarding their course or certification status.

15.2 Use and Disclosure. The Academy will not sell, lease, or otherwise commercially transfer Student personal information to third parties. The Academy may share Student information with applicable governing bodies (such as the American Heart Association) as required for certification issuance and record-keeping, and with service providers who assist in Academy operations under appropriate confidentiality obligations.

15.3 Data Security. The Academy takes reasonable and appropriate technical and administrative measures to protect Student personal information from unauthorized access, disclosure, alteration, or destruction, in compliance with applicable federal and North Carolina state privacy laws.

15.4 Retention. Student records will be retained for the period required by the applicable governing body or applicable law, and thereafter may be securely disposed of in accordance with Academy data retention policies.

SECTION 16. GOVERNING LAW & DISPUTE RESOLUTION

16.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles.

16.2 Good-Faith Negotiation. In the event of any dispute, claim, or controversy arising out of or relating to this Agreement, the parties shall first attempt to resolve the matter through good-faith negotiation. Either party may initiate this process by providing written notice to the other party describing the nature of the dispute and the relief sought. The parties shall have thirty (30) days from the date of such notice to attempt resolution by mutual agreement.

16.3 Binding Arbitration. If the parties are unable to resolve the dispute through good-faith negotiation within the period set forth above, the dispute shall be submitted to final and binding arbitration administered by a mutually agreed-upon arbitration service, or, in the absence of agreement, by a single arbitrator selected pursuant to the rules of the American Arbitration Association. Arbitration shall be conducted in Mecklenburg County or Union County, North Carolina, at the election of the Academy. The decision of the arbitrator shall be final, conclusive, and binding upon both parties, and may be entered as a judgment in any court of competent jurisdiction.

16.4 Waiver of Class Action. All disputes shall be resolved on an individual basis. The Student waives any right to participate in a class action lawsuit or class-wide arbitration against the Academy.

SECTION 17. SEVERABILITY

17.1 If any provision of this Agreement is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, shall be severed from this Agreement. The remaining provisions of this Agreement shall continue in full force and effect and shall not be affected by such invalidity or unenforceability.

SECTION 18. AMENDMENTS

18.1 Right to Amend. The Academy reserves the right to amend, modify, update, or supplement these Terms and Conditions at any time, at its sole discretion. Notice of material amendments will be provided to enrolled Students via the contact information on file, or by posting updated terms on the Academy's website or in course registration materials.

18.2 Acceptance of Amendments. Continued enrollment in or attendance at any Academy course following notice of an amendment shall constitute the Student's acceptance of the amended terms. Students who do not agree to any amendment should cancel their enrollment in accordance with the Refund & Cancellation Policy set forth in Section 4 prior to the effective date of the amendment.

SECTION 19. ENTIRE AGREEMENT

19.1 This Agreement, together with any applicable course-specific addenda or supplemental enrollment forms executed in connection herewith, constitutes the entire agreement between the Student and Carolina Resuscitation Academy, LLC with respect to the subject matter hereof. It supersedes and replaces all prior negotiations, representations, warranties, statements, agreements, or understandings, whether oral or written, between the parties relating to enrollment in Academy courses. No representations, warranties, or covenants not expressly set forth in this Agreement shall be binding upon either party.

SECTION 20. ACKNOWLEDGMENT & SIGNATURE

20.1 By signing below, the Student (and Parent/Guardian, if applicable) acknowledges and confirms each of the following:

(a) They have read this Agreement in its entirety and fully understand its terms and conditions;

(b) They voluntarily agree to be bound by all provisions of this Agreement;

(d) They have had the opportunity to seek independent legal advice prior to signing, if desired.

Terms and Conditions