This Privacy Policy describes how First Response Education, LLC (“First Response Education,” “we,” “us”) collects, uses, and protects personal information.

Information We Collect

We may collect the following types of information when you contact us, register for a course, or interact with our website and services:

· Contact information: name, email address, phone number, mailing address (if provided)

· Registration details: course selected, date/time, training location, attendance status

· Payment and invoicing details: payment confirmation details, invoice/receipt information, and transaction records

· Communications: emails, texts, or messages you send us

· Website data (if applicable): device information, IP address, browser type, pages viewed, and cookies/analytics data

How We Use Your Information

We use personal information to:

· Register you for courses and provide training services

· Send confirmations, reminders, updates, and course-related communications

· Provide customer support and respond to inquiries

· Maintain records for business, accounting, and legal compliance

· Improve our website, services, and student experience

· Send marketing or promotional messages only where permitted by law and where you have not opted out

Payments, Stripe, and QuickBooks Online

· Payments may be processed through Stripe. When you pay by credit/debit card, your payment information is handled by Stripe in accordance with their security and privacy practices.

· We do not store full credit card numbers. We may receive limited information such as payment status, the last four digits of a card, and transaction identifiers.

· We may use QuickBooks Online for invoicing, payment recordkeeping, and accounting. Information necessary to create invoices/receipts and maintain business records may be stored in QuickBooks Online.

How We Share Your Information

We do not sell your personal information.

We may share information only as needed with:

· Service providers that help us operate (e.g., Stripe for payment processing, email providers, scheduling tools, website hosting)

· Accounting and administrative tools used to manage business records (e.g., QuickBooks Online)

· Legal or regulatory authorities if required to comply with law, court order, or to protect rights and safety

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

· Help the site function properly

· Understand website traffic and usage

· Improve performance and content

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as necessary to:

· Provide services

· Maintain business and training records

· Meet legal, tax, or regulatory requirements

Your Choices & Rights

Depending on your location and applicable law, you may have the right to:

· Request access to the personal information we have about you

· Request corrections to inaccurate information

· Request deletion of certain information (subject to legal and recordkeeping requirements)

· Opt out of marketing communications at any time

To make a request, contact us using the information below.

FERPA Notice

The Family Educational Rights and Privacy Act (FERPA) is a U.S. federal law that protects the privacy of student education records for eligible students.

First Response Education is a private training provider. In many cases, FERPA may not apply to our records unless we are providing training on behalf of, or in connection with, a school or educational agency that is subject to FERPA.

Regardless, we treat student information with care:

· We limit access to student records to those who need it to provide training and maintain required documentation.

· We do not disclose student information to third parties except as needed to provide services, comply with law, or with the students consent.

· If your employer, school, or sponsoring organization is paying for or coordinating your training, they may request confirmation of attendance or completion. We will only share what is reasonably necessary for that purpose.

If you believe your training is being administered through a FERPA-covered program and you have questions about access or disclosure of records, contact us using the information below.

Childrens Privacy

Our services are intended for adults and/or individuals old enough to participate in training. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of those third parties.

Photo & Video Notice

We may take photos or short videos during training for educational and promotional purposes. If you do not want to be photographed or recorded, please notify the instructor before the course begins.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

· First Response Education, LLC

· Email: justin@cpr100.org