Privacy Policy

At Frontline Health LLC, we are committed to protecting the privacy of our students and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you register for our courses online through a third-party application, HOVN.

1. Information We Collect

When you register for a course with Frontline Health LLC via our third-party registration application Hovn, the following types of personal information may be collected:

Contact Information: Name, email address, phone number, and mailing address.
Course Registration Details: Information related to the specific course you are enrolling in.
Payment Information: While we do not directly collect or store your payment card details, our third-party payment processor Stripe processes this information securely on our behalf.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Registrations: To enroll you in the requested course and manage your registration.
To Communicate with You: To send you important information about your course, such as confirmation, reminders, course materials, and updates.
To Process Course Completions: To issue completion cards or certifications and maintain records of your course completion.
Customer Support: To respond to your inquiries, provide assistance, and address any issues you may encounter.
Internal Operations: For administrative purposes, record-keeping, and to improve our services.

3. How We Share Your Information

Frontline Health LLC does not sell, distribute, or share your personal information with third parties for their marketing or commercial purposes. We only share your information in the following limited circumstances:

Third-Party Registration App: We utilize a third-party application HOVN to facilitate our registrations. Your personal information entered into this app is processed according to their privacy policy. We encourage you to review the privacy policy of Hovn to understand their data practices.
Course Completion Processing: To process and issue your certification or completion card, it may be necessary to share relevant information (e.g., your name, course completion date, email address, phone number) with the certifying body (e.g., American Heart Association, American Red Cross, Health and Safety Institute).
As Required by Law: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as evidence in litigation in which Frontline Health LLC is involved.

4. Payment Processing with Stripe

We use Stripe to securely process payments. When you make a payment, your payment information is transmitted directly to Stripe and is not stored on our servers. Stripe's use of your personal information is governed by its own Privacy Policy.

5. Use of Google Analytics

Our website uses Google Analytics to help us understand how visitors interact with our site. Google Analytics collects information such as pages visited, time spent on pages, and traffic sources. This data helps us improve the user experience. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

6. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure.

7. Sharing of Information

We do not sell your personal information. We may share your data only as necessary to comply with legal obligations or to provide our services (e.g., with Stripe for payment processing; with American Red Cross, American Heart Association, or Health and Safety Institute, for Issuing your CPR, First Aid, and BLS Provider Certifications).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at 212-983-5389 or shane@frontlinehealth.com .