Header

Terms and Conditions

Published:
Updated:

Urban Rescue Solutions CPR & AED Guarantee

  • 100% Pass Rate - If for any reason you don't pass our class the first time, you can attend any future class free of charge on us. No questions asked.

  • 100% Certification Acceptance - We promise your employer, school, or agency will accept the certification card we issue to you. If there is a question of acceptance or validity, simply send us an email at info@urbanrescuesolutions.com with full details. We will reach out to the individual/entity and provide accreditation information. If still there's a question, we will provide you with a full refund of your class fee. 

  • 100% Same-Day Certification Cards - If you prepaid for class, you'll always receive your official certification card the same-day of your open enrollment class, or your card is free.  

  • Reschedule - Life happens.  If you need to reschedule your class, just let us know prior to the start of your class by calling    (262) 203-9815 and we will rebook your seat to a class that best fits your schedule.

Refunds - If you've paid for but are unable to attend an open enrollment class, just let us know 48 hours prior to the start of your class via (262) 203-9815 and we'll provide you with a full refund, except as follows:  

  • Online blended courses - Due to the issuance of a keycode, no refunds can be given for Online Blended Courses

  • Instructor Courses - Due to the issuance of a keycode, no refunds can be given for Instructor Courses

  • EMR Courses - Due to special scheduling, no refunds can be given for EMR Courses

1-on-1 Courses - Due to the special scheduling of 1-on-1 courses, no refunds or rescheduling is provided for students needing to cancel or reschedule less than 24 hours prior to the start of the course.  

Disclaimer: The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS, and PALS and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the American Heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the Association.