Refund Policy

CANCELLATION AND REFUND POLICY:

If you need to cancel your registration for a First Aid/CPR/AED training course, you must do so at least 72 hours prior to the start of the course to receive a full refund. 

Cancellations made within 72 hours of the start of the course will not be eligible for a refund; however, you can reschedule for an additional $25 dollar rescheduling fee. You will need to contact The First Aid Training Guy LLC at office@thefirstaidtraining.com. We will manually send you an invoice to pay for the rescheduling fee, once the fee is paid we will allow you to reschedule the course and will ask you which date/class you would like to reschedule to. If The First Aid Training Guy LLC cancels a course, you will receive a full refund.

Protection Plan Information -

If you purchased that CPR Class Protection Plan at checkout, you are allowed to make one change or cancel without any additional fees. If you cancel and you have purchased the protection plan, you would receive a refund for the course fees that you paid minus the cost of the plan. For example, let's say you purchase a seat in a First Aid/CPR/AED class for $78 plus the $20 protection plan. You would receive a refund of just $78 because you are using the protection plan to cancel your spot within the course. Please note that this protection plan is not available on all classes

STRICT NO CALL/NO SHOW POLICY:

For students who do not call or show up for class, no refund is issued. You must pay full price to attend another class. You must notify us prior to the course if you are going to be late. If you are later than 15 minutes, you must re-schedule with $25 rescheduling fee, no exceptions as their is a strict syllabus and strict course schedule that we must follow per American Red Cross and the American Heart Association.