Refund Policy

1. Refunds

• Full Refunds:

  • Clients who cancel at least 7 days before the scheduled training date are eligible for a 100% refund of course fees.

• Partial Refunds:

  • Cancellations made 3–6 days before the training date are eligible for a 50% refund of course fees.

• No Refunds:

  • Cancellations made within 48 hours of the scheduled training are not eligible for a refund.

• Non-Refundable Fees:

  • Any third-party processing fees, Red Cross certification fees, or course materials already issued are non-refundable.

2. Rescheduling

• Client-Initiated Rescheduling:

  • Clients may reschedule once at no cost if notice is given at least 48 hours before the scheduled training.

  • Additional reschedules or changes made within 48 hours may incur a $25 administrative fee.

• Trainer-Initiated Rescheduling:

  • If n.e. thing training must reschedule due to unforeseen circumstances (e.g., instructor illness, severe weather), clients will be offered the choice of a full refund or a new training date at no additional cost.

3. Cancellations by n.e. thing training

• In the rare event that a training session is cancelled by n.e. thing training, clients will receive a full refund or the option to reschedule at no cost.

4. No-Show Policy

• Clients who fail to attend a scheduled training session without prior notice are not eligible for a refund or reschedule.

• A new registration and payment will be required to attend a future session.

5. Late Arrivals

• Clients arriving more than 15 minutes late may be denied entry at the instructor’s discretion to ensure course quality and safety.

• Missed sessions due to late arrival are not eligible for refunds or rescheduling.

6. Group/Corporate Bookings

• Group bookings (5 or more participants) require a 50% deposit at the time of booking.

• Deposits are non-refundable if the group cancels within 7 days of the scheduled training date.

• Participant substitutions are allowed at no charge, provided they meet course prerequisites.