Refund Policy & Terms and Conditions

1. Course Registration

By registering for a course with [Your Business Name], you agree to the following Terms and Conditions. Registration is confirmed only after full payment is received.

All course fees must be paid prior to the start of the training unless otherwise agreed in writing.

Refund Policy

2. Student Cancellation

More than 48 hours before the course

• Students may cancel and receive a full refund minus a $25 administrative fee
  or

• Request a free reschedule to another available class

Within 48 hours of the course

• No refunds will be issued.

• Students may request one-time rescheduling if approved.

Same-day cancellation or no-show

• No refund

• No reschedule

3. Rescheduling Policy

Students may reschedule their course once at no charge if requested at least 48 hours before the class start time.

Additional rescheduling requests may require a $25 transfer fee.

Rescheduled classes must be taken within 60 days of the original course date.

4. Late Arrival Policy

Students who arrive more than 15 minutes late may be denied entry to the class.

Late students will be required to reschedule and may incur a rescheduling fee.

This ensures compliance with training standards and class instruction requirements.

5. Instructor Cancellation

If [Your Business Name] cancels or reschedules a course due to instructor illness, weather, or low enrollment, students will be offered:

• A full refund, or

• A free transfer to another course date

6. Certification Requirements

To receive certification, students must:

• Attend the entire class

• Successfully complete skills testing and written requirements

• Follow instructor guidance during training

Failure to meet certification standards does not qualify for a refund.

7. Online / Blended Courses

For blended learning courses:

• Online portions are non-refundable once accessed

• Students must complete online training prior to attending the skills session

8. Health and Safety

Students who are sick or experiencing symptoms of illness should reschedule their class prior to arrival.

Failure to do so may result in denial of participation without refund.

9. Group & Private Training

For group or onsite training bookings:

• 7 days notice required for cancellation

• Cancellations within 7 days may be subject to 50% of the total booking fee

• Same-day cancellations are non-refundable

10. Liability Waiver

By participating in training, students acknowledge that CPR and First Aid training includes physical activity and hands-on practice.

Participants assume responsibility for their own health and participation.

11. Payment Disputes / Chargebacks

By registering for a course, students agree to these terms and understand the refund and cancellation policy.

Chargebacks initiated without contacting [Your Business Name] may result in additional administrative fees and denial of future services.

12. Contact Information

For cancellations, rescheduling, or questions:

[Business Name]
[Phone Number]
[Email Address]
[Website]

Strong Business Recommendation

For training companies, the most profitable structure is:

PolicyReason48-hour cancellation windowPrevents last-minute empty seatsNo refund within 48 hoursProtects instructor time1 free rescheduleCustomer friendly but controlled$25–$35 transfer feeRecovers admin costNo-show = no refundIndustry standard

This balance reduces refunds while maintaining good customer experience.

If you want, I can also create:

• A stronger version used by large CPR training companies

• Website version optimized for bookings

• Student agreement checkbox wording

• Cancellation SMS templates

• Chargeback protection language

These dramatically reduce refund requests and disputes.

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Below is the Refund Policy & Terms and Conditions with your company information inserted. Any fields I could not verify are marked so you can replace them quickly.

Respond and Rescue

Refund Policy & Terms and Conditions

Effective Date: March 4, 2026

By registering for any course with Respond and Rescue, you agree to the following Refund Policy and Terms and Conditions.

1. Course Registration

Registration for any course offered by Respond and Rescue is confirmed only after full payment is received.

Course availability is limited and seats are reserved on a first-come, first-served basis. By completing registration, students agree to comply with all policies listed below.

2. Refund Policy

Cancellation More Than 48 Hours Before Class

Students who cancel more than 48 hours before the scheduled course start time may:

• Receive a full refund minus a $25 administrative processing fee, or

• Request a free transfer to another available course date

Cancellation Within 48 Hours of Class

Cancellations made within 48 hours of the scheduled course are non-refundable.

Students may request one reschedule, subject to availability and approval by Respond and Rescue.

Same-Day Cancellation or No-Show

If a student:

• Does not attend the class

• Cancels on the same day

• Arrives too late to participate

The registration will be classified as a No-Show and:

• No refunds will be issued

• No rescheduling will be allowed

3. Rescheduling Policy

Students may reschedule their course once at no cost if the request is made at least 48 hours before the course start time.

Additional rescheduling requests may require a $25 transfer fee.

All rescheduled courses must be completed within 60 days of the original course date.

4. Late Arrival Policy

Students who arrive more than 15 minutes after the scheduled start time may not be permitted to join the class.

This policy ensures compliance with CPR and First Aid training standards.

Late arrivals will be required to reschedule for a future course and may incur a rescheduling fee.

5. Course Cancellation by Respond and Rescue

Respond and Rescue reserves the right to cancel or reschedule courses due to:

• Instructor illness

• Severe weather

• Facility issues

• Low enrollment

If this occurs, students will be offered:

• A full refund, or

• A transfer to another available course date

6. Certification Requirements

To receive certification, students must:

• Attend the entire class session

• Successfully complete all skills testing

• Meet the standards required by the certifying organization

Failure to meet certification requirements does not qualify for a refund.

7. Blended Learning Courses

For courses that include an online portion and an in-person skills session:

• Online course fees are non-refundable once accessed

• Students must complete the online training prior to attending the skills session

8. Health & Safety

Students who are experiencing illness symptoms should reschedule their course before arrival.

Respond and Rescue reserves the right to deny participation to anyone appearing ill to protect other students and instructors.

9. Group & Private Training

For onsite or group training bookings:

• 7 days notice is required for cancellation

• Cancellations within 7 days may be subject to 50% of the total booking fee

• Same-day cancellations are non-refundable

10. Liability Disclaimer

CPR and First Aid training involves physical activity and hands-on practice.

By attending a course with Respond and Rescue, participants acknowledge and accept the physical nature of the training and assume responsibility for their participation.

11. Payment Disputes / Chargebacks

By registering for a course, students acknowledge and agree to this refund policy.

Customers agree to contact Respond and Rescue first to resolve any billing issues before initiating a chargeback.

Chargebacks filed in violation of these terms may result in:

• Additional administrative fees

• Denial of future training services

12. Contact Information

Respond and Rescue
Email: contact@respondandrescue.com

For cancellations, rescheduling, or course questions, please contact us prior to the scheduled class.