DLM Academy LLC – Privacy Policy

Effective Date: October 1, 2025

DLM Academy LLC values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you register for our CPR and First Aid courses.

1. Information We Collect

When you register for a course, we may collect the following information:

Name, address, phone number, and email address
Payment details (processed securely through third-party providers)
Employment/organization information if provided for group registrations
Emergency contact information (if required for certain classes)

2. How We Use Your Information

Your information may be used to:

Process registrations and payments
Communicate important course details (confirmation, reminders, updates)
Issue and verify American Heart Association (AHA) certifications
Respond to customer service inquiries
Improve our training services

3. Information Sharing

We do not sell or rent your personal information to third parties.
Information is only shared with the American Heart Association (AHA) for certification purposes.
Third-party service providers (such as payment processors) may access limited information necessary to complete transactions securely.

4. Data Security

We use secure systems and encryption where possible to protect your information.
Access to your information is limited to authorized staff and instructors only.
While we take strong measures to safeguard your data, no system is 100% secure.

5. Data Retention

Course and certification records are retained for a minimum of two (2) years, in line with AHA requirements.
Payment records are kept as required by law for accounting and compliance purposes.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate information
Request that we delete your data (subject to certification and legal retention requirements)

7. Cookies & Website Use

If you visit our website, basic information such as IP address and browsing behavior may be collected for analytics and security purposes.
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if preferred.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the “Effective Date” listed above.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📍 DLM Academy LLC 4845 Market St, Ste 2, Youngstown, OH 44512 📞 330-779-8080 | ✉️ info@dlmacademyllc.com